Creating A Culture of Innovation

It seems that every leader and organisation wants to be innovative. Innovation, as we all know, is crucial to the continuing success of an organisation.


But innovation is often misunderstood. It’s far more than just doing something new or novel. It’s doing something new or novel that advances our core mission. Otherwise it’s not a genuine innovation. It’s simply something new and different – and often becomes more of a distraction than anything else.

Innovation takes more than a great idea and openness to change. It also needs adaptability, honest feedback, and a willingness to kill the sacred cow or to admit defeat.

These are the three keys to serial innovation that most people who want to innovate never think about.


I find that innovation is a lot like an old Polaroid picture. It starts out fuzzy and becomes clearer over time. What appeared at first glance to be a telephone pole, sometimes ended up being a picture of a person.

When it comes to innovation, few things end up as they were originally envisioned. Whether it’s in business, technology, finances, or ministry, hardly anything new ends up working out exactly as those who dreamed it up thought it would be.

That’s why genuine innovation requires adaptability. We can’t force our template onto reality. The real world often refuses to respond in the ways that we’d like it to or expect it to. Adaptability and the willingness to make mid-course corrections are essential when it comes to innovation. Those who stubbornly stick to a course that isn’t working waste time, money, and energy; and worse, they squander their leadership credibility. The question is:

What needs Adjusting?

Evaluate Results

As we’ve seen, just because something is new or has never been done before doesn’t make it an innovation. The better mousetrap that nobody buys may be an invention – but it’s not an innovation.

That’s where honest feedback comes in. It’s crucial to continually step back and ask if our new idea or program is really working and accomplishing what we set out to do. Otherwise, we’ll end up with lots of new ideas, initiatives, and programs, but in actuality, be making little progress in the fulfillment of our mission.

Every organisation has to ask, “Is this really working?  Without meaningful evaluation and honest feedback, we have no idea whether a project, a ministry, even the organisation itself is succeeding or failing. One thing I’ve observed over and over again is that the purpose for why a thing gets started can be changed if it fails to achieve what it was intended for. We have to be honest enough to evaluate and monitor so that we can keep mission focussed.

Frankly, it takes a lot of courage to cut a program that appears to be successful but isn’t doing anything to advance the cause. But it must be done. If something is not actually meeting its predetermined goals, it needs to be cast aside. The question is:

What should we be monitoring?

Willingness To Admit Defeat

A third hallmark of a truly innovative organisation is that it knows when to cut its losses. It doesn’t throw good money or good energy after bad. Unfortunately, admitting defeat is hard to do. So rather than cutting our losses when a great idea proves to be not-so-great when released into the wild, we pour more money into it or redouble our efforts in an attempt to keep a glaring failure alive.

You’ve heard the old saying, “the definition of insanity is doing the same thing over and over again and expecting different results.” It’s true. When it comes to innovation, if something is not working, doing more of it won’t produce success. It will simply produce more failure.

At the end of the day, innovative organisations know what they’re aiming at. When their results are close, but not quite spot-on, they make changes. They quickly adapt, making the needed midcourse corrections to put them back on target.

In addition, they seek honest feedback. They aren’t afraid of the truth. They search it out. And then they respond in light of it. And when the truth is that great idea wasn’t so great after all, they admit defeat. They don’t put dead and dying programs on life-support. They give them a nice Christian burial and move on to the next thing.

What needs a funeral?